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ITSM Ops

Follow up: How to measure your services and establish KPIs

Follow up: How to measure your services and establish KPIs In retrospect, covering off metrics, KPIs and SLAs in 500 words (three minute read) is not an easy ask. Some of the feedback I had on my last blog post, was that it’d be good to include some real-world examples of metrics being turned into […]

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ISO27001 ITSM

How to measure your services and establish KPIs

How to measure your services and establish KPIs One of the most important things you can do for your business is to establish metrics and KPIs. These values will give your business real insights into just how your services and processes are performing, allowing easier identification of inefficiencies and improvements. But how do we establish […]