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ISO27001 ITSM

Continual improvement and the real world

Continual improvement and the real world CSI always seems like the most romantic aspect of ITIL to me. It’s something we all want to do, but don’t always get a chance to, because of it’s noisier cousins (Pipe down, incident management!). In my experience, it’s probably one of the most neglected ITIL processes. But, that doesn’t […]