Categories
Culture ISO27001 ITSM Ops

Delivering ISO27001 — Part 4 of 4 — The Audit

In the last blog post I covered the things you need to spend time on to get yourself into good shape, ahead of your ISO27001 audit. That post was a long boi. This one should take you a little less time to read. 😎 Not read the last post yet? You should do that immediately! […]

Categories
ISO27001

Delivering ISO27001 — Part 3 of 4 — The devil is in the detail

Delivering ISO27001 — Part 3 of 4 — The devil is in the detail In previous posts, I’ve covered Getting Started With ISO27001 and getting the ISMS Scope, SOA, and Application letter in order. I’d recommend reading through those posts before continuing with this post. Don’t worry, I’ll wait. 💅 Of course, if you’ve already read the last two posts […]

Categories
ISO27001

Delivering ISO27001 — Part 2 of 4 — ISMS Scope, SOA and Application Letter

Delivering ISO27001 — Part 2 of 4 — ISMS Scope, SOA and Application Letter Getting the “paperwork” in order is key to the success of your ISO27001 audits. Whilst the ISMS Scope, Application Letter, and SOA feel like a huge amount of work upfront, the process of bringing this information together is going to give you a clear idea […]

Categories
ISO27001

Delivering ISO27001 — Part 1 of 4 — Getting started

Delivering ISO27001 — Part 1 of 4 — Getting started This is the first in a four-part series of blog posts, on my experiences with delivering ISO27001, and how to get the most value from the process. As well as things to watch out for along the way. The goal here is to give you a whistle stop tour of […]

Categories
ISO27001 ITSM

Continual improvement and the real world

Continual improvement and the real world CSI always seems like the most romantic aspect of ITIL to me. It’s something we all want to do, but don’t always get a chance to, because of it’s noisier cousins (Pipe down, incident management!). In my experience, it’s probably one of the most neglected ITIL processes. But, that doesn’t […]

Categories
ISO27001 ITSM

How to measure your services and establish KPIs

How to measure your services and establish KPIs One of the most important things you can do for your business is to establish metrics and KPIs. These values will give your business real insights into just how your services and processes are performing, allowing easier identification of inefficiencies and improvements. But how do we establish […]