Categories
Culture

Mindful Leadership

In my career over the last twenty years, I’ve worked for various companies. Whether I was answering calls in a call centre, or working with the C-Suite, one guiding principle has remained close to my heart. Authentically, don’t be a dick. What does that even mean? Okay, let’s call “don’t be a dick” our mission […]

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Culture ISO27001 ITSM Ops

Delivering ISO27001 — Part 4 of 4 — The Audit

In the last blog post I covered the things you need to spend time on to get yourself into good shape, ahead of your ISO27001 audit. That post was a long boi. This one should take you a little less time to read. 😎 Not read the last post yet? You should do that immediately! […]

Categories
Culture

How to look after people — Do what you think is right

How to look after people — Do what you think is right Recently I’ve had one particular subject on my mind and thought I’d share my thoughts in some sort of hope that it’d help me process my thoughts, and maybe even help my readers! So, I’ve been thinking about employee happiness and how, as an employee, I […]

Categories
Culture DevOps Ops

Another bloomin’ opinion on DevOps

About four years ago I first heard the term “DevOps” and, at the time, I had no idea what the goal of “DevOps” was. At the time, to me, it seemed that a lot of talk was about automation and developers not needing to speak to Ops about logging onto production systems. Tools like Puppet […]

Categories
Culture DevOps

I like retrospectives

Retrospectives changed my life. If you didn’t already know, a retrospective meeting (or sprint retrospective as Scrum calls it), is simply a method for teams to identify improvements that could be made. These improvements could be to working practices, tooling, software deployments, seating arrangements — pretty much anything! Personally, retrospective meetings have given me a way to […]