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Personal Uncategorized

Jan-Feb 2021

These last two months have been the most productive of mine, for a long long time. I purposefully put myself under pressure with public deadlines to achieve stuff, and it worked! Stressful? Sometimes. Rewarding? Also yes. Professional CISM This quarter I passed my CISM (Certified Information Security Manager) which I’m really pleased about. The obvious […]

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Culture

Mindful Leadership

In my career over the last twenty years, I’ve worked for various companies. Whether I was answering calls in a call centre, or working with the C-Suite, one guiding principle has remained close to my heart. Authentically, don’t be a dick. What does that even mean? Okay, let’s call “don’t be a dick” our mission […]

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Personal

2021 plans

I was going to write a post reflecting on the year 2020, going my various challenges and successes. However, I decided to not do that. Other people have had way worse years than I have, and I feel like a phoney complaining, or talking up a bad year for others. Instead, I’d like to put […]

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Personal

Q4 2020

It’s been about a month (?) since my last blog post, and I just wanted to give an update of what’s going on with me and what I am working on in terms of content for this blog. Projects Planning is underway for a video on running successful post-incident reviews (or post-mortems 💀). Plan to […]

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Culture ISO27001 ITSM Ops

Delivering ISO27001 — Part 4 of 4 — The Audit

In the last blog post I covered the things you need to spend time on to get yourself into good shape, ahead of your ISO27001 audit. That post was a long boi. This one should take you a little less time to read. 😎 Not read the last post yet? You should do that immediately! […]

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ISO27001

Delivering ISO27001 — Part 3 of 4 — The devil is in the detail

Delivering ISO27001 — Part 3 of 4 — The devil is in the detail In previous posts, I’ve covered Getting Started With ISO27001 and getting the ISMS Scope, SOA, and Application letter in order. I’d recommend reading through those posts before continuing with this post. Don’t worry, I’ll wait. 💅 Of course, if you’ve already read the last two posts […]

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ISO27001

Delivering ISO27001 — Part 2 of 4 — ISMS Scope, SOA and Application Letter

Delivering ISO27001 — Part 2 of 4 — ISMS Scope, SOA and Application Letter Getting the “paperwork” in order is key to the success of your ISO27001 audits. Whilst the ISMS Scope, Application Letter, and SOA feel like a huge amount of work upfront, the process of bringing this information together is going to give you a clear idea […]

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ISO27001

Delivering ISO27001 — Part 1 of 4 — Getting started

Delivering ISO27001 — Part 1 of 4 — Getting started This is the first in a four-part series of blog posts, on my experiences with delivering ISO27001, and how to get the most value from the process. As well as things to watch out for along the way. The goal here is to give you a whistle stop tour of […]

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ITSM

..about your job as IT Service Manager

..about your job as IT Service Manager About that. Your job as an IT Service Manager. Google it. What does an IT Service Manager do? I mean practically. In the office. On a day to day basis? What are you expecting to have to do? What is expected of you? It might not be obvious. I’m […]

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Culture

How to look after people — Do what you think is right

How to look after people — Do what you think is right Recently I’ve had one particular subject on my mind and thought I’d share my thoughts in some sort of hope that it’d help me process my thoughts, and maybe even help my readers! So, I’ve been thinking about employee happiness and how, as an employee, I […]